Service Desk Transformation Consultant
Location
quezon city, metro manila
Job Type
Full-time
Category
IT & Technology
Posted
June 19, 2026
Description
We are looking for a skilled Service Desk Transformation Consultant to drive transformation initiatives for our Service Desk operations. You will collaborate with cross-functional teams, design solutions, and leverage AI technologies to improve service delivery and automation.
Responsibilities
- Lead Service Desk transformation and automation initiatives.
- Provide consulting solutions and presales support where required.
- Collaborate with cross-functional teams and communicate AI concepts to non-technical stakeholders.
- Implement and optimize AI frameworks including Generative AI (GenAI), Machine Learning (ML), and Natural Language Processing (NLP).
- Drive process improvements within BPO Service Desk operations.
Requirements
- Bachelors/College Degree, preferably in IT.
- 68 years of experience in IT Service Desk operations.
- Prior consulting and automati...