Service Excellence & Operations Manager
Location
singapore, singapore
Job Type
Full-time
Category
Other-General
Posted
June 11, 2026
1. Operational Responsibilities
- Oversee daily operations to ensure efficiency and productivity.
- Monitor service standards and ensure customer satisfaction.
- Manage resources (manpower, materials, equipment) effectively.
- Ensure adherence to company policies, SOPs, and regulatory requirements.
- Maintain a clean, safe, and organized work environment.
- Supervise, train, motivate, and evaluate staff performance.
- Schedule shifts and ensure adequate staffing levels.
- Conduct regular team meetings and briefings.
- Handle staff grievances and disciplinary actions when necessary.
- Assist in recruitment, onboarding, and exit processes.
- Assist in budget planning and cost control.
- Monitor revenue, expenses, and profitability.
- Oversee inventory manageme...