Service Express Agent
Location
Ottawa, Canada
Job Type
Full-time
Category
other-general
Posted
June 13, 2026
**Additional Information** Bilingual (FR/EN) preferred, Smart Serve Preferred and Open Availability Preferred
**Job Number** 26069085
**Job Category** Rooms & Guest Services Operations
**Location** 11 Colonel By Drive, Ottawa, ONT, Canada, K1N 9H4
VIEW ON MAP (https://www.google.com/maps?q=11%20Colonel%20By%20Drive%2C%20Ottawa%2C%20ONT%2C%20Canada%2C%20K1N%209H4)
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Non-Management
**Pay Range:** $25.61-$25.61 per hour
**POSITION SUMMARY**
Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and f...
**Job Number** 26069085
**Job Category** Rooms & Guest Services Operations
**Location** 11 Colonel By Drive, Ottawa, ONT, Canada, K1N 9H4
VIEW ON MAP (https://www.google.com/maps?q=11%20Colonel%20By%20Drive%2C%20Ottawa%2C%20ONT%2C%20Canada%2C%20K1N%209H4)
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Non-Management
**Pay Range:** $25.61-$25.61 per hour
**POSITION SUMMARY**
Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and f...