Service Management Architect

Overview

The Department: Our Technology team continues to go from strength to strength, playing a vital role in firm-wide innovation, operational excellence, and business strategy. Technology is central to the firm's growth agenda and is backed by leadership engagement and sustained investment across platforms, infrastructure, cyber security, data, AI, and digital transformation initiatives. The Technology organisation supports a global user base across the UK, UAE, Singapore, and Hong Kong, delivering business-critical services within a highly demanding professional services environment. The estate is substantial and complex, comprising over 350+ services operating across a predominantly cloud-first Microsoft ecosystem, including Azure, Microsoft 365, enterprise platforms, collaboration technologies, identity services, and business-critical legal applications. As the firm modernises its technology landscape, there is focus on improving service maturity, governance, aut...