Service Manager – Application Management

Role: Application Service Manager

Contract type: permanent

Spain | Remote

At Sanoma, we are looking for a proactive and service-oriented Service Manager to help drive operational excellence across our Application Management landscape.

In this role, you will play a key part in ensuring high-quality IT service delivery, improving operational performance, and collaborating with international teams and partners across the organization.

What you’ll be doing

• Own and coordinate end-to-end service delivery for Application Management services
• Ensure service quality, performance, and continuous improvement across operations
• Act as the main point of contact for stakeholders regarding service delivery matters
• Collaborate with technical teams, vendors, and external partners to ensure smooth operations
• Monitor service KPIs, incidents, SLAs, and operational performance
• Drive impro...