Service Manager
Location
caloocan, metro manila
Job Type
Full-time
Category
Management & Operations
Posted
May 26, 2026
Working Location
On-site - Caloocan 3-5 Yrs Exp Bachelor Full-time
Job Description
Responsible for managing after-sales service operations, ensuring customer satisfaction, handling warranty concerns, and leading the service team to deliver timely and quality support.
Key Responsibilities
- Oversee daily after-sales service operations and technical support.
- Manage warranty claims, product returns, and service repairs.
- Ensure fast resolution of customer complaints and technical issues.
- Coordinate with sales, warehouse, and suppliers regarding service concerns.
- Develop and implement service policies and procedures.
- Monitor service KPIs (turnaround time, customer satisfaction, repeat issues).
- Supervise and train service technicians and support staff.
- Maintain accurate service records and prepare performance reports.
- Improve customer retention through stron...