Service Manager

Williams Lea Limited • Norwich, England, United Kingdom • Posted June 03, 2026

Location Norwich, England

Job Type Full time

Category Operations Specialties Managers

Posted June 03, 2026

IT Service Manager 
Salary: £65,000 per annum, plus company benefits
Location: Norwich NR7
Contract: Full Time, Permanent
Shifts: 37.5 hours per week, Monday – Friday, 9am until 5:30pm with 1 hours unpaid lunch break
Work model: Hybrid
Williams Lea seeks a Service Manager to lead our team!
Williams Lea is the leading global provider of tech-enabled business and marketing services helping clients manage and transform processes through resilient, scalable 24/7 operations. We combine deep expertise, agentic AI-imbedded workflows, and a global delivery model into a tech-enabled, seamless human expert-in-the-loop experience that helps clients achieve superior business outcomes.
Built on a strong heritage and great client relationships, we harness deep industry expertise, emerging technology and our global “Optishore™” delivery model to plan, build, execute and measure business processes, driving operational agility and digital...
            

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