Service Operations Manager

Service Operations Manager Our client is seeking a Service Operations Manager to lead and develop our national service operation, ensuring high standards across technical service delivery, engineer performance, operational efficiency and customer support. This is a key leadership role within a growing business focused on driving operational excellence and continuous improvement. Key Responsibilities Lead and manage the Service team, driving performance, accountability and team development Oversee daily service scheduling, engineer allocation and installation planning Manage preventative maintenance programmes and service escalations Ensure technical service issues are logged, tracked and resolved effectively Monitor operational KPIs including response times, first-time fix rates and engineer utilisation Identify recurring technical issues and implement improvement actions Manage service suppliers, stock control and parts availability Work cross-functionally with Customer Experience, Sa...