Service Operations Planner

Core Responsibilities:

1. Service Planning & Execution

• Schedule and dispatch Customer Engineers and subcontractors for Preventive Maintenance visits and Non-Contract jobs


• Optimize logistics, minimize costs, and maximize productivity while maintaining service level commitments


• Process new Non-Contract orders and manage Preventive Maintenance schedules according to contract requirements and customer preferences


• Ensure fair workload distribution and meet efficiency, productivity, and overtime targets

2. Customer Relationship Management

• Communicate and confirm service dates with customers for centralized planning accounts


• Maintain ongoing dialogue with customers to understand their scheduling preferences


• Respond to customer and engineer calls for queries and task reassignments


• Update cus...