Service Operations Specialist
Location
christchurch, canterbury
Job Type
Full-time
Category
Operations & Business Administration
Posted
June 22, 2026
What you’ll do
As a Service Operations Specialist you will be the vital link ensuring the seamless, reliable, and efficient operation of our infrastructure and systems, driving continuous improvement and exceptional service across Fresh Choice sites.
This high-octane, fast-paced role requires remaining calm in chaos, setting clarity, and delivering measurable outcomes from ambiguity.
- Drive Service Excellence: Lead initiatives to capture, analyse and prioritise service delivery improvements, ensuring top-tier quality and customer satisfaction.
- Be the Incident & Change Champion: Masterfully manage the lifecycle of incidents and changes, especially those with major impacts, analyse recurring support incidents to identify underlying defects, training gaps or process failures and initiate proactive steps for permanent resolution.
- Bridge the Gap: Act as the critical liaison, translating complex business needs into precise technical sp...