Service Performance Specialist

Overview

Finning Canada is looking to hire a permanent, full-time Service Performance Specialist who will support the delivery of Operational and OP-X Performance initiatives that drive service process standardization across the business. Reporting to the Service Performance Manager, the Service Performance Specialist is responsible for partnering and collaborating with service facilities to implement tools, initiatives, and strategies that enable effective governance, standardization, and performance of service processes, policies, and procedures. This role focuses on improving facility KPIs while ensuring consistent application of standardized service practices. This is a branch-based position that requires regular travel to service facilities to work closely with facility leadership and front-line teams. The Specialist will support the adoption of standard service processes, gather process improvement feedback, and identify and close gaps in service knowledge and exec...