Service Performance Specialist

Description

Major Job Functions:

• Lead process sustainment/management engagements and projects using problem solving and improvement techniques, methodologies, and project management tools. ·

• Deliver workshops, develop plans and approach, and execute strategies to improve service processes, eliminate waste, enable the organization to become nimbler and more responsive to improve customer and employee experience.

• Interact with facility leadership, frontline teams, analyze business requirements, driving needs and gap analysis by asking challenging yet thoughtful questions leading to gathering and documenting the detailed business requirements (user stories and epics) from a broad community of stakeholders.

• Provide support to ensure that processes are properly captured for targeted service processes.

• Support operational excellence improvement projects, initiatives and strategies...