Service Planning Supervisor

Service Planning SupervisorPosition OverviewWe are seeking a highly analytical and business-orientedService Planning Supervisorto lead after-sales planning and performance across our dealer network.This role plays a key part in strengthening operational execution, improving service efficiency, and elevating the overall customer experience.As a central coordinator between internal functions (Service, Parts, Warranty, Technical) and dealership operations, you will ensure that after-sales strategies are effectively deployed, measured, and continuously improved.Key ResponsibilitiesAfter-Sales Strategy & PlanningDevelop and implement after-sales strategies to improve service performance, customer satisfaction, and dealership profitabilityMonitor execution of service initiatives across the dealer networkSupport the development of mid- and long-term after-sales plans aligned with business objectivesDealer Network Performance ManagementDefine, track, and analyze key after-sales KPIs (worksh...