Service Process Integration Lead

Location: Hamilton

Employment Status: Salary Full-Time

Function: Customer Experience

Pay Grade and Range: Canada CAPG - 9($70.968,00- $88.709,00) / US $57,799 - $82,570

Bonus Plan: AIP

Major Responsibilities

• This role is directly responsible for integrating the teams, business functions and processes during implementation of the Cutting & Structural Automation Global Service Strategy.
• Strategy & Planning: Develop integration plans for mapped current processes to new systems; define integration strategies, timelines and resource needs.
  • Identify key resources, tools, software, and processes to support a wholistic global Service strategy
  • Determine appropriate department staff levels, training, and skills consistent with business objectives.
  • Determine project/job staffing requirements based on schedule and assign/re-direct resources accordingly.
• Project M...