Service Quality Manager - Mobile
Location
Taguig, Metro Manila
Job Type
Full time
Category
Operations Specialties Managers
Posted
June 08, 2026
Description
Leads service quality management for Mobile services by monitoring network performance, identifying degradation drivers, and driving cross-functional actions to improve customer experience and NPS for B2B customers.• Analyze mobile service performance trends and detect early signs of degradation
• Investigate drivers such as coverage gaps, non-LTE users, and indoor experience issues
• Recommend and track solutions (, LTE migration, IBS, interference clearing)
• Coordinate with Operations, Engineering, and B2B teams to resolve issues
• Provide insights on customer experience and NPS drivers
• Prepare service quality reports and leadership updates
Equal Opportunity Employer
Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applican...