Service Relationship Manager - Tokyo

Fortinet • Japan, Tokyo, Japan • Posted June 13, 2026

Location Japan, Tokyo

Job Type Full time

Category Advertising, Marketing, Promotions, Public Relations, and Sales Managers

Posted June 13, 2026

Location: Japan (Tokyo)
Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Service Relationship Manager to contribute to the success of our rapidly growing business.
As a Service Relationship Manager, you will:
Act as the customer’ Single Point of Contact for Services and Support facilitating conference calls, meetings and engaging the appropriate resources
Own Customer Success by developing Service & Support Plans
Manages technical escalations by hosting conference calls, facilitating actions and producing customer facing updates
Ensure delivery across the customer’s organization and meet or exceed operational KPIs
Lead the services delivery team towards the customer, the sales te...
            

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