Service Rep OPL / OPEIU
Location
Albany, NY
Job Type
Full-time
Category
other-general
Posted
June 21, 2026
**Company :**
Highmark Inc.
**Job Description :**
Job Summary
Provides quality customer service in a high volume contact center to include providing complete, accurate and timely responses to inquires from subscribers, members, providers, internal and external customers; Processes and adjusts claims.
This is a bargaining unit position. The collective bargaining agreement for this position requires that candidates and employees reside in the following counties in the State of New York: Allegany, Cattaraugus, Chautauqua, Erie, Genesee, Niagara, Orleans, or Wyoming.
Duties Note: The following is not intended to be an exhaustive list of all duties required of this position.
ADA
E1. Responds to and resolves inquires from subscribers, members, providers, facilities, groups, other plans and other departments: •Communicates and interacts with internal and external customers in a clear, unambiguous, concise, professional and empathetic fashion. •Handle...
Highmark Inc.
**Job Description :**
Job Summary
Provides quality customer service in a high volume contact center to include providing complete, accurate and timely responses to inquires from subscribers, members, providers, internal and external customers; Processes and adjusts claims.
This is a bargaining unit position. The collective bargaining agreement for this position requires that candidates and employees reside in the following counties in the State of New York: Allegany, Cattaraugus, Chautauqua, Erie, Genesee, Niagara, Orleans, or Wyoming.
Duties Note: The following is not intended to be an exhaustive list of all duties required of this position.
ADA
E1. Responds to and resolves inquires from subscribers, members, providers, facilities, groups, other plans and other departments: •Communicates and interacts with internal and external customers in a clear, unambiguous, concise, professional and empathetic fashion. •Handle...