SERVICE RESPONSE CENTER REP
Location
UTICA, NY
Job Type
Full-time
Category
other-general
Posted
June 17, 2026
SERVICE RESPONSE CENTER REP
Department: COMMAND CTR - TELEMETRY
Job Summary
Under the supervision of the Service Response Supervisor, the Service Response Center Representative serves as the first point of contact for MVHS, answering all incoming calls and routing them appropriately. The Service Response Representative works closely with all of the hospitality service departments, patient units, and ancillary departments to ensure that the needs and requests of our patients, visitors, and staff are being met.
Core Job Responsibilities
+ Utilize computer software to complete all relevant tasks, including but not limited to: answer all incoming calls and utilize multiple operating systems
+ Maintain open communication with all hospitality departments and hospital staff
+ Handle Emergency code response and notifications throughout the system
+ Evaluate and dispatc...
Department: COMMAND CTR - TELEMETRY
Job Summary
Under the supervision of the Service Response Supervisor, the Service Response Center Representative serves as the first point of contact for MVHS, answering all incoming calls and routing them appropriately. The Service Response Representative works closely with all of the hospitality service departments, patient units, and ancillary departments to ensure that the needs and requests of our patients, visitors, and staff are being met.
Core Job Responsibilities
+ Utilize computer software to complete all relevant tasks, including but not limited to: answer all incoming calls and utilize multiple operating systems
+ Maintain open communication with all hospitality departments and hospital staff
+ Handle Emergency code response and notifications throughout the system
+ Evaluate and dispatc...