Service Revenue Manager

JOB ROLE: Service Revenue Manager REPORTING TO : Head - Consumer Care BU/ DIVISION: Consumer Care JOB PURPOSE: Develop and manage revenue streams through service channel KEY RESPONSIBILITIES 1. Revenue Growth & P&L Ownership Own service revenue targets and profitability across regions / categories. Drive YoY growth through service contracts, AMCs, spare parts, upgrades, and new service models. Manage margins, cost structures, and productivity of service operations. 2. Business Development Identify and onboard new service partners, enterprise clients, and strategic alliances. Develop new monetization opportunities across installed base and lifecycle services. Expand footprint in untapped markets and customer segments. 3. Service Attitude & Customer Experience Build a strong service culture focused on responsiveness, reliability, and customer delight. Improve NPS/CSAT through better processes, training, and engagement models. Ensure consistent service delivery standards across all touchp...