Service Support L2 Analyst
Location
Queretaro, Mexico
Job Type
Full-time
Category
other-general
Posted
June 20, 2026
At Ball, integrity and trust are the foundation of who we are. Guided by our core valuesWe Care. We Work. We Win.we create a culture where every voice matters and every idea drives progress.
Further your career at Ball, a world leader in manufacturing sustainable aluminium packaging. Achieve extraordinary things when you join our team, and make a difference in your professional development, the community, and around the globe!
Create a new future. Apply Today.
**Purpose of the job:**
The Service Desk Level 2 role provides advanced technical support for escalated end user incidents and service requests. This position serves as a key escalation point within the Service Desk and works closely with Level 1, Level 3, and other IT teams to ensure timely and effective resolution of more complex issues. The role supports a global 24x7 environment and contributes to the continuous improvement of IT services, processes, and knowledge under the global support model.
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Further your career at Ball, a world leader in manufacturing sustainable aluminium packaging. Achieve extraordinary things when you join our team, and make a difference in your professional development, the community, and around the globe!
Create a new future. Apply Today.
**Purpose of the job:**
The Service Desk Level 2 role provides advanced technical support for escalated end user incidents and service requests. This position serves as a key escalation point within the Service Desk and works closely with Level 1, Level 3, and other IT teams to ensure timely and effective resolution of more complex issues. The role supports a global 24x7 environment and contributes to the continuous improvement of IT services, processes, and knowledge under the global support model.
<...