Service Support Officer (Reception)

Overview

About the job Service Support Officer (Reception)

Reports To Central Support Manager

Purpose of the job

• The Service Support Officer is responsible for providing effective and efficient administrative support across the division, providing advice and system support across the childrens services department. Their main responsibility is to provide reception desk services, ensuring excellent and quality customer care for all visitors and callers dealing appropriately with their query.
• The Service Support Officer must have the ability to deal with children, young people and families, who are facing difficulties and can sometimes present challenging behaviour, in a sensitive and professional manner adhering to health and safety and strict confidentiality procedures.
• They will undertake a variety of administrative activities to ensure that service targets are met, and continuous improvement is achieved, enabli...