Service Support Specialist

## Join our Team About this opportunity: Join our committed team at Ericsson as a Service Support Specialist. The scope of this area is to answer the current North America 800 EHS line and acting as the first line of response — capturing, logging, and routing both EHS and security incidents. Ticketing & Escalation * Collect information from callers * Implement the ticketing process * Refer cases to the appropriate EHS Prime for further follow-through when needed * Security Incident Reporting * Execute Security Incident Reporting as part of the scope What you will do: * Monitors, summarizes information and data to support EHS progress and performance * Prepares information used for decision making within EHS area. * Provides EHS related advice and support to stakeholders * Provides information about available documents for key stakeholders * Supports implementation of internal and external EHS campaigns and promotions * Exchanges information with others in straightforward situation * Co...