Service Team Lead

The role is with a very well know company in to control systems and automation.

We’re Looking for Someone With

• :5+ year s in Service Desk/Support roles, including 3+ years as Team Leader/Manage r including coaching, mentoring, and staff development
• .3+ years recent experienc e as Service Support Analyst in B2B software support (direct ticket ownership
• )Operational Change Managemen t experience (governance, CAB leadership
• )Technical knowledg e (support perspective) of hardware/infrastructure and COTS software: Linux, Windows, Oracle SQL, VMwar
• eStrong written and verbal communication skills; ability to influence across levels and functions
• .Ability to operate calmly under pressure, make timely decisions with incomplete information, and handle urgent situations
• .Strong organization, planning, esti...