Service Technician
Location
madrid, comunidad de madrid
Job Type
Full-time
Category
Ingeniería y tecnología
Posted
June 01, 2026
We in Shimano Spain is looking for a Service Technician to coordinate service, education and technical support to Shimano customers whilst reporting on product performance and feeding back to the Development Teams for future.
The Challenge
- Review, register, evaluate and follow up with customer on service and warranty claims according to guidelines.
- Where possible to repair goods sent in by customers and pass on recommendations for improvements where faults have occurred.
- Creates and/or delivers training material content in the classroom, online or externally.
- Answers questions from and give technical support and advice to Shimano customers and fellow colleagues.
- Ensures the correct organization, administration and reporting is followed for technical documentation, warranty claims, recurring questions and systems.
- Gather market insights from customer feedback, complaints, questions and when giving technical ...