ServiceDesk Specialist
Location
Boston, Massachusetts
Job Type
Full-time
Category
other-general
Posted
May 16, 2026
Job Title: ServiceDesk Specialist
Location: Boston, MA 02110
Duration: 02+ Months
Shift Details: Mon - Fri
Summary:
Client seeks a ServiceDesk Specialist reporting to the Infrastructure Manager to be part of the Client Services Team. This is an onsite position reporting to the Boston office.
Responsibilities include:
Location: Boston, MA 02110
Duration: 02+ Months
Shift Details: Mon - Fri
Summary:
Client seeks a ServiceDesk Specialist reporting to the Infrastructure Manager to be part of the Client Services Team. This is an onsite position reporting to the Boston office.
Responsibilities include:
- Provide Tier 1 ServiceDesk support to users by monitoring phones and emails and creating and triaging ServiceDesk tickets
- Maintain basic knowledge of new and upcoming computing technologies and practices
- Enhance and develop quality support methods and communication skills through coaching feedback, peer assistance, training, and other developmental approaches
- Attend meetings to support the overall direct...