ServiceNow Assistant Manager (CSM)
Location
makati, national capital region
Job Type
Full-time
Category
Accounting
Posted
June 07, 2026
Job Summary
The Jr. Lead Consultant serves as a technical and functional leader, managing delivery teams and overseeing architecture for ServiceNow solutions across GRC/IRM, SecOps/TPRM, CSM, HRSD, ITOM, ITAM, CMDB, and AI/automation capabilities. This role manages complex delivery programs and ensures alignment with global stakeholders.
Role Responsibilities
- Lead end-to-end design and implementation of multi-module ServiceNow solutions across global clients.
- Manage teams of 10–20 consultants, developers, and architects.
- Drive architecture across GRC/IRM, SecOps, CSM, HRSD, ITOM/Discovery, ITAM/HAM/SAM, and CMDB.
- Oversee technical design reviews, code reviews, and adherence to development standards.
- Implement AI/GenAI features including Now Assist, Predictive Intelligence, and Virtual Agent.
- Oversee integrations using REST, SOAP, JSON, and IntegrationHub.
- Ma...