ServiceNow Business Analyst

Capgemini • Birmingham, England, United Kingdom • Posted June 08, 2026

Location Birmingham, England
Job Type Permanent
Category Business Operations Specialists
Posted June 08, 2026

About the job you're considering

You will be involved in all business analysis aspects of Service Management, Service Integration and Management solutions for our existing and prospective clients using the ServiceNow Platform. Your role requires that you have thorough knowledge of ServiceNow capabilities, strong stakeholder engagement skills, and the ability to translate business requirements into clear stories, process improvements and delivery outcomes in line with business needs.


Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.

Your role

  • Core involvement in the analysis, design and continuous improvement of ServiceNow solutions using Service Management practices based on Capgemini and Industr...
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