ServiceNow Business Analyst
Location
toronto, on
Job Type
Full-time
Category
IT & Technology
Posted
June 04, 2026
Overview
We are looking for a ServiceNow Business Analyst / Administrator on contract for one of our banking clients in Toronto.
Client: Bank
Location: Toronto, 2 days a week onsite
Duration: 6 months
Role Summary
The ServiceNow Business Analyst acts as a bridge between business stakeholders and technical ServiceNow teams , gathering and translating business requirements into functional specifications that enable effective ServiceNow solutions. The role focuses on process improvement, platform adoption, and value realization , not platform development.
Responsibilities
- Act as a liaison between business stakeholders and ServiceNow technical teams to translate business needs into functional requirements.
- Gather and document requirements, create user stories, and support acceptance criteria and testing efforts.
- Support process improvement, platform adoption, and value realization withi...