ServiceNow CMDB
Location
kolkata, west bengal
Job Type
Full-time
Category
Other-General
Posted
June 07, 2026
Responsible for implementing, troubleshooting, and enhancing ServiceNow CMDB and Discovery modules, managing integrations, and ensuring system reliability through proactive maintenance and upgrades.
Essential Functions
- Analyze, troubleshoot, and resolve incidents for ServiceNow applications.
- Determine root cause (configuration vs defect) and provide corrective actions/workarounds.
- Deploy application upgrades, fixes, and perform operational maintenance.
- Respond to system health alerts and execute scheduled tasks.
- Conduct audits for preventive maintenance and report status.
- Adhere to ITIL guidelines for Incident, Problem, and Change Management.
- Drive high-priority incidents to closure and document root cause analysis.
- Provide break-fix resolutions, create scripts, resolve performance issues, and implement small enhancements.
- Customer management and effective call handling.