ServiceNow CSM Business Analyst
Location
, , canada, , , canada
Job Type
Full-time
Category
Other-General
Posted
May 31, 2026
Security Clearance Required: Reliability Status
The ServiceNow Business Analyst will support the design and delivery of solutions on the ServiceNow platform, with a strong focus on Customer Service Management (CSM). This role involves working closely with stakeholders across onboarding, payments, claims, underwriting, customer management, and other service areas.
Description
The ServiceNow Business Analyst will support the design and delivery of solutions on the ServiceNow platform, with a strong focus on Customer Service Management (CSM). This role involves working closely with stakeholders across onboarding, payments, claims, underwriting, customer management, and other service areas.
Must Have Skills Required
- Minimum 5 years of applied experience on the ServiceNow platform, with a focus on CSM
- Must possess a ServiceNow certification—either CSA/CAD or CIS‑CSM
- Excellent communication skills in English are re...