ServiceNow ITSM Consultant for Process Transformation
Location
toronto, on
Job Type
Full-time
Category
Other-General
Posted
May 26, 2026
Join our team as a ServiceNow ITSM Consultant focusing on process transformation. Your insights will guide clients through their ITSM and CMDB projects successfully.
This Senior Business Process Consultant role is vital for leading ITSM and CMDB transformations. You will engage with stakeholders, analyze existing processes, and craft tailored solutions to meet business objectives. Your experience will be crucial in defining effective strategies that enhance user experiences and streamline operations.
Key Responsibilities:
• Spearhead initial project kick-off and governance definition
• Facilitate workshops for user requirements and pain points
• Co-create strategic roadmaps for service delivery
• Document current-state processes and interaction volumes
• Develop service blueprints and adaptive CMDB solutions
Requirements:
• Extensive background in Business Process Consulting
• Strong knowledge of ITIL and ServiceNow platforms
• Proven ability to conduct...
This Senior Business Process Consultant role is vital for leading ITSM and CMDB transformations. You will engage with stakeholders, analyze existing processes, and craft tailored solutions to meet business objectives. Your experience will be crucial in defining effective strategies that enhance user experiences and streamline operations.
Key Responsibilities:
• Spearhead initial project kick-off and governance definition
• Facilitate workshops for user requirements and pain points
• Co-create strategic roadmaps for service delivery
• Document current-state processes and interaction volumes
• Develop service blueprints and adaptive CMDB solutions
Requirements:
• Extensive background in Business Process Consulting
• Strong knowledge of ITIL and ServiceNow platforms
• Proven ability to conduct...