ServiceNow Platform Operations Manager

Takeda • Bengaluru, Karnataka, India • Posted May 30, 2026

Location Bengaluru, Karnataka

Job Type Full time

Category Computer Occupations

Posted May 30, 2026

Description
Key Responsibilities
Act as escalation point for incidents and problems, and represent the ServiceNow platform in the Major Incident Process
Supports problem management and CAPA for complex scenarios.
Provide transparency about operational performance (metrics, trends, findings) and drive service reviews with stakeholders
Ensure the Platform Capacity is proactively managed and aligned with the Platform Roadmap
Ensure transparency on license consumption and ensure only licenses products are deployed and used
Overseeing instance landscape and ensure instance alignment and integrity across the stack
Take responsibility for the technology life cycle activities within the ServiceNow platform, for example patching, and vulnerability response.
Own the Operational Handbook for the ServiceNow platform and dependent products.
Managing internal and external suppliers’ performance to e...
            

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