ServiceNow Platform Specialist (m/f/d)
Location
bubendorf, basel landschaft
Job Type
Full-time
Category
Other-General
Posted
June 08, 2026
We are looking for a ServiceNow Platform Specialist (m/f/d) to support processes and continuously improve the ServiceNow platform for a client in the chemical/pharmaceutical industry based in Bubendorf. In this role, you will focus on administration, optimization, and continuous improvement of the platform, ensuring stable operations and high-quality service delivery.
Your Responsibilities
- Pre-qualify, analyze, and resolve incidents and service requests in close collaboration with the Managed Services team
- Identify improvement and optimization opportunities across workflows and platform processes by
- Supporting the deprecation of obsolete customizations and flows
- Analyzing incident and request trends
- Gathering and structuring user feedback
- Support the definition and creation of metrics and reports to analyze platform usage and performance from a business perspective
- Translate d...