ServiceNow Service Delivery Manager
Location
dubai, dubai
Job Type
Full-time
Category
IT & Technology
Posted
June 16, 2026
Key Responsibilities
Service Delivery Management
- Oversee the end-to-end delivery of ServiceNow solutions and services, ensuring they are delivered on time, within scope, and within budget.
- Manage and lead the ServiceNow delivery team, including developers, administrators, and business analysts.
- Ensure adherence to ITIL and other relevant best practices in service management.
Client Relationship Management
- Serve as the primary point of contact for clients regarding ServiceNow services and support.
- Build and maintain strong relationships with clients, understanding their needs, and ensuring their satisfaction with ServiceNow services.
- Conduct regular service review meetings with clients to discuss performance, improvements, and future needs.
Project Management
- Lead and manage ServiceNow implementation projects, including planning, execution, monitoring, ...