ServiceNow System Administrator

Responsibilities

• Responsible for upgrades and update set movements to higher environments
• First point of contact to address reported issues with the operation of the ServiceNow platform
• Day to day administration of the ServiceNow system including adding Users, Groups and Roles ensuring that these conform to the agreed standards for access to the platform
• Adheres to existing platform governance process for support, maintenance and agreed SLAs
• Monitor work queue and work with teams to resolve support issues in the ServiceNow platform
• Monitor health, usage and overall compliance of ServiceNow and its applications
• Create reports and dashboards as required and schedule reports for distribution as needed
• Create clear and concise documentation utilizing the knowledgebase module within ServiceNow around known issues or workarounds
• Own and lead troubleshooting issues identifying the root cause ...