Shared Services Senior Coordinator, Issue Resolution Operations (Obispado)
Location
san luis potosí, san luis potosí
Job Type
Full-time
Category
Gestión de proyectos y procesos
Posted
June 17, 2026
Date : May 8, 2025
Location : Obispado, NLE, MX, 64060
Company : Corning
Requisition Number : 68514
Role Purpose
Provide daily operational and functional support through customer engagement and issue resolution via Salesforce and phone inquiries; assist with driving complex operational process issues to closure; investigate and identify root-cause issues for issues self-identified or highlighted by customers; engage across the CSS service portfolio to proactively understand and meet customer needs; build cross-stream knowledge across the CSS service portfolio.
Key Responsibilities
- Supports complex operational processes, providing support for basic and complex inquiries, issues, and requests from assigned areas.
- Assists operations in achieving and maintaining compliance with policies, procedures, and standards.
- Match Exceptions management and customer facing issue resolution.