SIAM Lead

We're partnering with a leading organisation on a major managed services engagement. You'll lead, govern and continuously improve service integration and IT service management end-to-end spanning SIAM governance, ITSM process ownership, Service Desk operations and major incident management in a highly regulated, always-on critical infrastructure environment.

You'll own run-and-improve outcomes measured through business-level agreements (BLAs) and experience measures (XLAs), orchestrate internal teams and third-party providers in a multi-vendor environment, chair governance and vendor performance rhythms, and engage credibly with CIOs, CISOs and operational leaders — translating service realities into clear risks, decisions and roadmaps.
 
Required Skills & Experience

• 10-15+ years' experience leading SIAM, ITSM or service operations within large, complex or regulated organisations.
• Demonstrated experience running client-embe...