SIP,Network & Genesys Dialer support specialist

KGiSL • bangalore urban, karnataka, India • Posted June 23, 2026

Location bangalore urban, karnataka

Job Type Full-time

Category Other-General

Posted June 23, 2026

We‘re looking for a highly skilled professional to join our team and support mission-critical telephony and contact center operations 
  Role: SIP, Network & Genesys Dialer Support Specialist 
  Experience: 8–10+ Years 
  Location: Bangalore 
Notice period - Immediate to 15 days only 
Key Responsibilities 
✅ Advanced SIP protocol analysis and troubleshooting 
✅ Administration and optimization of Genesys Cloud CX / Genesys Engage Outbound Dialer 
✅ Management and troubleshooting of Session Border Controllers (SBCs) 
✅ MPLS, QoS, SIP/RTP transport, and network diagnostics 
✅ Firewall, NAT, and ACL configuration for SIP communications 
✅ Campaign management, pacing optimization, DNC compliance, CPA/AMD troubleshooting 
✅ Root Cause Analysis using packet capture tools such as Wireshark 

 
Required Technical Expertise 
  SIP, RTP, VoIP signaling, and troubleshooting 
  Genesys Cloud CX o...
            

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