Site CC TL - 103 Gurgaon

Job Purpose
The incumbent will be responsible for end to end customer relationship journey & NPS (Managing all aspects of after-sales relationship post the booking stage through ensuring timely sale related documentation, collections, and resolution of customer issues)

Roles & Responsibilities
Financial and Strategy
Devise & distribute the collections targets basis the AOP projections
Strategize the collection projections for the month
Preparing CC Budget for whole customer life cycle and updating the same to project head and strategy so that necessary provisioning is done
Operational
Policy: New launch Support - Welcome New Customers and update them about future steps and adherence to SOP
Customer Issues Resolution: Planning and executing various customer / resident
engagement initiatives which will result in improved NPS.
Anticipating issues / scenarios which will impact larger number of customers and proposi...