SLA Returns Administrator

A customer facing role working with the SLA Customer Coordinators to provide administrative support for SLA (Service Level Agreements) customers. The employee collaborates with internal contacts, including production and logistics, to expedite and schedule repair shipments, runs reports to help with the day-to-day processes of the team to ensure all is running smoothly. They also follow up directly with customers on status for any outstanding RMAs or purchase orders, escalating to management and sales when necessary.

Responsibilities

• Enter orders as needed in as400 associated with service requests
• Occasionally create service loan EPCNs & agreements in QuoteWeb
• Provide status updates to customers regarding repairs
• Request quotes from Sales Administration as required
• Issue loan return RMAs to customers with service loans out
• Communicate with Failure Analysis (FA) and evTOC Service teams as well as customers r...