SME CVM Manager

## SME CVM ManagerApplylocations: Nottingham UK: London UKtime type: Full timeposted on: Posted Todaytime left to apply: End Date: June 25, 2026 (13 days left to apply)job requisition id: JR The SME CVM Manager will own and drive the end to end customer lifetime and value strategy for SME. They ensure customers are engaged, valued, and retained in a highly competitive UK energy market. The CVM Manager is responsible for driving and maximising customer lifetime value by managing end to end customer lifecycle - from onboarding through growth, retention and winback. This role will act as the business’s retention champion, working cross-functionally to deliver a measurable impact on churn, NPS, and customer profitability. This role will oversee the performance across all SME acquisition and retention channels,including TPI/Brokers, telesales, e-commerce, renewals, and business moves. ****Key Responsibilities****Strategy & Planning* Execute the SME sales and retention strategy a...