Snr/Manager, Infrastructure – End‑User Services (APAC)

Job Summary:

Primary Role Summary

The Manager, Infrastructure – End‑User Services (APAC) is accountable for the strategy, delivery, and continuous improvement of end‑user services across the Asia Pacific region. This role oversees

endpoint technologies and operations—including PC lifecycle management, Microsoft 365, Intune/Endpoint Management, printers/MFDs, meeting room devices, software distribution, identity and access management, digital employee experience, mobility services—ensuring secure, reliable, and cost‑effective services with high customer satisfaction. You will lead a multi-country team, manage outsourced partners, and implement standardized processes, automation, and governance aligned to global standards.

Secondary Role: Service Delivery Manager & Crisis Manager

In addition to the primary responsibilities, this role will also serve as Service Delivery M...