Soft Services Manager
Location
cape town, western cape
Job Type
Full-time
Category
Professional Services
Posted
June 17, 2026
POSITION OVERVIEW
The Services Manager is responsible for managing service contracts, ensuring performance standards are met, and overseeing operational services across all soft services. This role ensures efficient and effective service delivery, maintaining high standards of quality and compliance. It also focuses on service performance against contracts and vendor management, working closely with internal teams such as Facilities Management to align with operational and contractual objectives.
REQUIREMENTS
Contract and Service Performance:
- Ensure service providers meet performance standards outlined in SLAs.
- Oversee contract compliance and adherence to service‑level obligations.
- Manage contract renewals, modifications, and amendments.
- Optimize service delivery and drive continual improvements.
- Coordinate with internal teams, including Energy & Utilities and Procurement, to manage service intera...