Software Dev Engineer, Amazon Customer Service

Key job responsibilities

• Design and build scalable, secure, and reliable distributed services (full stack) that support global customer and associate experiences.
• Develop Agentic AI and Generative AI–powered capabilities that help associates make better decisions and automate repetitive workflows.
• Deliver high-quality software by writing well‑tested, maintainable code and contributing to design and code reviews.
• Work with Product, UX, Data Science, and BI partners to translate requirements into customer‑focused engineering solutions.
• Operate services in production, contributing to monitoring, troubleshooting, and continuous improvement of performance, reliability, and availability.
• Use operational metrics and customer insights to identify opportunities, validate solutions, and improve system performance and experience quality.

A day in the life

In this role, your day will center around des...