Software Dev Engineer II, Amazon Customer Service
Location
Hyderabad, Telangana
Job Type
Full-time
Category
Computer Occupations
Posted
June 09, 2026
This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
DESCRIPTION:
Amazon's mission is to be 'Earth's most customer-centric company,' and our award-winning Customer Service (CS) team is a key part of that mission. Amazon CS is among the world's largest customer service organizations, with tens of thousands of Customer Service Associates providing world-class support around the clock in over 20 languages. The Concessions team enhances CS by developing sophisticated products for both customers and Customer Service Associates. These solutions enable seamless self-service and automation for customers, while allowing associates to effectively address issues through intuitive, human-centered design.
The ideal candidate has experience designing large-scale systems supporting thousands of transactions per second, enjoys solving complex software pr...
DESCRIPTION:
Amazon's mission is to be 'Earth's most customer-centric company,' and our award-winning Customer Service (CS) team is a key part of that mission. Amazon CS is among the world's largest customer service organizations, with tens of thousands of Customer Service Associates providing world-class support around the clock in over 20 languages. The Concessions team enhances CS by developing sophisticated products for both customers and Customer Service Associates. These solutions enable seamless self-service and automation for customers, while allowing associates to effectively address issues through intuitive, human-centered design.
The ideal candidate has experience designing large-scale systems supporting thousands of transactions per second, enjoys solving complex software pr...