Software & Platform Support Analyst
Location
Bogotá, Bogota
Job Type
Full-time
Category
Computer Occupations
Posted
June 17, 2026
Purpose & Overall Relevance for the Organization
The role aims to support and continuously optimize IT Operations by combining Service Management practices with foundational software development skills.
This position will contribute to the stability and efficiency of services by not only executing core Service Management activities but also developing lightweight solutions (e.g., scripts, automations, monitoring enhancements, and temporary workarounds) that improve operational performance, reduce manual effort, and accelerate incident resolution.
Key Responsibilities
Service Management
• Support and apply Service Management best practices (e.g., ITIL, Agile), adapting them to operational ...