Software Support Analyst
Location
Milton Keynes, England
Job Type
FULL TIME
Category
Computer Occupations
Posted
June 18, 2026
Software Support Analyst
Milton Keynes
Up to £40,000 per annum plus bonus
VIQU are currently working with an established software organisation who are undergoing a significant amount of international growth, and so are looking to strengthen their software support teams.
Due to this, they are hiring a second line software support analyst to act as a technical escalation point, assisting customers with 2nd line technical issues on their cloud SaaS platform.
Job duties of the Software Support Analyst
- Provide second line software support to key customers.
- Utilise SQL to support customers, rectify data issues and identify root causes.
- Help to support patching, testing, software updates and cloning.
- Troubleshoot issues with SQL Server and Azure.
- Communicate with key customers within a timely manner.
- Conduct root cause analysis, and document support investigations.
Experien...