Software Support Specialist
Location
, metro manila, philippines, metro manila
Job Type
Full-time
Category
IT & Technology
Posted
June 11, 2026
- Fully Remote Work
- Be a part of an international team
About Our Client
A global engineering and technology company that provides solutions and services across industrial sectors including energy, paper, raw materials, and transportation.
Job Description
- Serve as the main contact for technical support cases, engaging directly with customers, vendors, and resellers via phone and email, providing prompt and professional service.
- Take full ownership of assigned cases, managing troubleshooting activities and guiding customers in gathering necessary information for resolution.
- Resolve advanced technical issues in dataPARC software, primarily on Microsoft OS platforms.
- Coordinate effectively across teams to address and resolve complex cases while maintaining high service standards.
- Lead technical projects (e.g., server migrations and version rollouts) by identifying infrastructure requi...