Software Support Specialist

GENERAL SUMMARY:

We are looking for a Software Support Specialist based in the Philippines. Full training on dataPARC software will be provided, and the selected candidate will be expected to develop deep expertise in dataPARC software, becoming a highly proficient resource for customers and internal teams alike. We are looking for candidates with strong technical foundations rather than prior historian experience. This role suits someone who is proactive, highly accountable, and solution-oriented, with a minimum of 5 years of relevant experience. This is a full-time role focused on end-to-end ownership of technical support cases, from initiation through to successful resolution. The selected candidate will directly engage with customers to troubleshoot issues, manage cases, and ensure timely resolutions. In addition to case handling, the support specialist will lead technical projects, including server migrations and version rollouts, collaborating with clie...