Solution Architect – Customer Care
Location
kharadi, maharashtra
Job Type
Full-time
Category
Other-General
Posted
June 04, 2026
Title: Solution Architect – Customer Care
Location: Kharadi, Pune, India
Life Unlimited. At Smith+Nephew, we design and manufacture technology that takes the limits off living.
We are seeking a highly skilled Solution Architect – Customer Care to lead the design and implementation of scalable, integrated solutions that enhance customer service and order management across global contact centers. This role demands deep expertise in SAP CPI , Salesforce CRM , EDI , ESKER , and API-based integrations , with a strong emphasis on improving customer experience through seamless system connectivity and process automation.
What will you be doing?